This comprehensive course provides participants with the knowledge and skills necessary to begin working in an entry-level, customer-facing position including frontline staff, team leads, and managers, as well as any professional seeking to enhance their customer service skills. It is ideal for those aspiring to work as frontline staff, team leads, and managers, as well as professionals seeking to refine their customer service skills. Participants gain a basic understanding of how to take care of customer needs by providing high-quality professional service and assistance before, during, and after the sale. They do this by gaining an understanding of the basic characteristics of customer service, an understanding of the customer and how to interact with them at all stages of the sale. Participants also learn about related technologies and strategies for continuous improvement in the field of customer service.
Upon successful completion of this course, participants will:
- Understand Customer Service Fundamentals: Gain a comprehensive understanding of the key principles of customer service, including the importance of high-quality service at every customer touchpoint.
- Learn About Customer Psychology: Acquire insights into customer behaviors and expectations, enabling effective communication and interaction at all stages of the customer journey.
- Master Interaction Techniques: Develop skills for engaging with customers in a professional manner, addressing their needs, and resolving issues to ensure a positive service experience.
- Familiarize With Relevant Technologies: Get acquainted with the latest customer service technologies and tools that can enhance service delivery and customer satisfaction.
- Adopt Continuous Improvement Strategies: Learn strategies for ongoing personal and professional development in customer service, including feedback mechanisms and performance metrics for service excellence.
Cost: The training is offered at no cost.
