Certification includes forty (40) hours of classroom instruction and lab and approximately one (1) hour for the exam.
Note: Upon successful completion of the course and a 70 % or greater exam score, participants will earn the Certified Front Desk Representative certification.
Topics include:
All Employee Knowledge: Property Standards, Personal Appearance, Uniforms, Property Policies, Manager on Duty, Property Facilities, Safety Regulations, Quality Guest Service, Emergencies.
Front Desk Representative Position Specific Knowledge: Front Desk Representative, First Impressions, Folio, Guestroom Equipment and Amenities, POS Equipment , Property Management System, Rooms Management Software, Reservations, Room Inventory and Occupancy Terms , Guest Service Role in Cleanliness and Safety, Loyalty Programs , Pre-Arrival Procedures, Arrival Procedures, Occupancy Procedures, Departure/End of Shift Procedures, Hands-On Training.